Customer Service

Paying Your Bill

We have several ways in which you may pay your bill.

  • Pay in person at our Business Office location at 103 West Central.
    Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

  • Use the night deposit box 24/7 at our Business Office location.

  • Pay by mail with check or money order. Be sure to include your bill stub so your payment may be applied to the correct account.

  • Pay every month by automatic Bank Draft (download the form). We encourage customers with checking accounts to consider having their bank account drafted monthly. You receive your bill as usual, but instead of writing a check your account is drafted for the amount of the statement on or around the due date. Come by the Business Office to complete the form or download it now, print and complete before stopping by the office; we will also need a voided check or deposit slip attached to the form.

  • Pay online with your Mastercard, Visa, or Discover cards.

Fees and Rates

Electric Rates

Residential

City -Base Charge
All Kilowatt Hours
$7.50/mo
   .105
Rural -Base Charge
All Kilowatt Hours
$8.00/mo
    .11

Commercial

Base Charge $16.00/mo
All Kilowatt Hours       .12

Industrial

Base Charge $20.00/mo
All Kilowatt Hours       .095
Demand     6.600

Monthly Power Cost Adjustment added to above rates when applicable.

Gas Rates

Because the gas market, both natural and propane, is so volatile, we are unable to publish rates. Please call our office at 229-426-5400 for current rates.

Water Rates

Residential & Industrial

City

Base Charge
Consumption
Minimum Charge

$5.00
  1.20/M
  5.00
Rural

Base Charge
Consumption
Minimum Charge

$7.00
  1.70/M
  7.00

Commercial

City

Base Charge
Consumption
Minimum Charge

$8.00
  1.85/M
  8.00
Rural

Base Charge
Consumption
Minimum Charge

$8.00
  1.85/M
  8.00

Sewer Rates

Residential & Industrial

City

Base Charge
Consumption

$5.00
  1.20/M
  
Rural

Base Charge
Consumption

$7.00
  1.70/M
 

Commercial

  All  

Base Charge
Consumption

$ 8.00
  1.85/m

Applying for Service

When you apply for residential service, we need the following:

  • Rent receipt, lease agreement, or proof of ownership of the residence.
  • Picture ID and social security number.

If you are a new customer to Fitzgerald Utilities or have not had an account with us recently, the deposit fee is currently $175.00 plus a $10.00 connection fee for standard electrical services which generally include water/sewer services. If your home has other services such as gas, other fees may apply.

If you are transferring your existing account with us to another location within our service area, there is a $20.00 transfer fee.

When applying for services other than residential, please contact Customer Service for required information needed and deposit and fee requirements.

Download the application for services

Billing Inquiries

When is my bill due?

Due dates are determined by your bill date.  Your bill is due 10 days after your bill date without penalty. Your bill is due 30 days after your bill date to continue service uninterrupted. 

Bill Date
Due Date w/o Penalty Disconnection date
Autopay Date
7th 17th 7th of next month 17th
14th 24th 14th of next month 24th
21st 3rd 21st of next month 3rd
30th/31st 10th 30th/31st of next month 10th

For our LP (propane) customers, your bill is due by the 10th of each month. You are now receiving an invoice at the time your gas is delivered, then a statement showing deliveries made during the month. The statement amount is due on the 10th of each month.

If you experience a hardship and cannot pay your bill by the latest date due, contact our billing department to make payment arrangements or call Jim Sellars or Paul McIntyre at 229-426-5400.

When is my meter(s) read?

Based on your service address, you are assigned a specific day of the month that your meter is read. As a courtesy to our readers, we ask that you keep shrubs, trees, and other yard items clear of the meter(s) to allow easy access in reading. If you own dogs, we ask that you keep them restrained for the safety of the readers.

What if I think my bill is too high?

The charge for electric service is based on the number of kilowatt hours you use each month; water and sewer charges are based on every 1,000 gallons used; natural gas charges are based on the number of ccf (one hundred cubic feet) used; LP gas is billed by the number of gallons pumped into your tank. If you have questions about any of these charges, contact us by email or phone at 229-426-5400.

We also bill on behalf of the City of Fitzgerald garbage and fire protection fees. If you have a question about these fees, you must contact the City at 229-426-5060.

Service Calls

Please call for serviceService Calls

Currently we cannot handle service calls by email.  Please call 229-426-5400 to report your service call.After hours - please call 229-426-5455

 

Power Outages

Currently we cannot handle power outages by email.  Please call our office at 229-426-5400 or 229-426-5455 (after normal business hours) to report your outage.

Power Outages

Currently we cannot handle power outages by email.

Please call our office at 229-426-5400 to report your outage.

After hours - please call 229-426-5455